Refund policy

Returns

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it, with all original packaging intact. Proof of purchase is required.

To initiate a return, please contact us at info@oralumme.com. Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Approved returns should be sent to:

LEVEL 3, No.12 Benoi Sector
Singapore 629846

If your return request is approved, we will provide instructions on how and where to send your item. Return shipping labels may be provided at our discretion.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at info@oralumme.com so we can assess the issue and make it right.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for opened or used personal care or oral care products

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase (subject to approval) and place a new order separately.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@oralumme.com.