Shipping policy

Shipping Policy

Order Processing
All orders are processed within 2 to 3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or Singapore public holidays. During peak periods, promotions, or product launches, processing times may be extended slightly. Any significant delays will be communicated via email.

Shipping Destinations
We currently ship within Singapore only. If international shipping becomes available in the future, this will be clearly stated at checkout.

Shipping Methods and Delivery Times
Orders within Singapore are shipped via local courier partners. Estimated delivery time is 2 to 5 business days after dispatch. Delivery times are estimates and are not guaranteed, as delays may occur due to courier operations, weather conditions, or other circumstances beyond our control.

Shipping Fees
Shipping fees are calculated and displayed at checkout. Any shipping promotions or free shipping thresholds will be clearly communicated on our website.

Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Oralumme is not responsible for delivery delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address details. If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

Delays, Lost, or Stolen Packages
Once an order has been handed over to the courier, Oralumme is not responsible for delivery delays. If a parcel is marked as delivered but not received, customers should contact us within 7 days of the delivery date so we can assist with a review of the situation.

Damaged or Incorrect Orders
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. Clear photos of the item and packaging may be requested to help us assess the issue and arrange an appropriate resolution.

Partial Shipments
In some cases, orders may be shipped in multiple packages. There will be no additional charge for partial shipments.

Force Majeure
Oralumme is not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to weather conditions, courier disruptions, public health events, or government actions.

Contact
For any shipping-related questions, please contact us at info@oralumme.com.